Terms of Service
Last updated: 7/31/2025
Agreement to Terms
These Terms of Service ("Terms") govern your use of the AzureInfra.email website and services operated by Elitale Softwares Private Limited ("we," "us," or "our"), a technology company specializing in cold email infrastructure solutions.
Company Information:
Business Name: Elitale Softwares Private Limited
Website: azureinfra.email
Contact: support@azureinfra.email
Service: Premium Azure-powered cold email infrastructure
By accessing and using AzureInfra.email's email infrastructure services, you accept and agree to be bound by the terms and provisions of this agreement.
1. Service Description
AzureInfra.email provides enterprise-grade email infrastructure services, including:
- Outlook 365 mailbox hosting and management
- Microsoft Azure-powered email infrastructure
- Domain configuration and DNS management
- Email security and compliance features
- Technical support and maintenance
2. Pricing and Payment
Service Fees
Current pricing: $1.50 per mailbox/month
Payment Terms
- Services are billed monthly in advance
- Payment is due within 30 days of invoice date
- Late payments may result in service suspension
- All fees are non-refundable unless otherwise specified
- Prices may change with 30 days written notice
3. Acceptable Use Policy
Prohibited Activities
You may not use our services for:
- Sending spam, unsolicited, or bulk email
- Illegal activities or violating applicable laws
- Distributing malware, viruses, or harmful content
- Phishing, fraud, or deceptive practices
- Harassment, threats, or abusive behavior
- Violating intellectual property rights
Compliance Requirements
- Follow CAN-SPAM Act and other anti-spam regulations
- Comply with GDPR and data protection laws
- Maintain proper email authentication (SPF, DKIM, DMARC)
- Respect recipient opt-out requests
- Use reasonable sending volumes and patterns
4. Service Level Agreement
Uptime Guarantee
99.9%
Monthly uptime commitment
Support Response
< 3 hours
Initial response time
Service Credits
If we fail to meet our uptime guarantee, you may be eligible for service credits:
- 95.0% - 99.8% uptime: 10% monthly service credit
- 90.0% - 94.9% uptime: 25% monthly service credit
- Below 90.0% uptime: 50% monthly service credit
5. Data and Privacy
- You retain ownership of your data and email content
- We implement enterprise-grade security measures
- Data is processed according to our Privacy Policy
- We comply with applicable data protection regulations
- Regular backups are performed for data protection
- You are responsible for maintaining secure account credentials
6. Limitation of Liability
Important: Our total liability for any claims arising from these terms or our services shall not exceed the amount you paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
7. Termination
By You
- Cancel anytime with 30 days written notice
- Responsible for charges incurred until termination date
- Data export available for 30 days after termination
By Us
- For violation of acceptable use policy
- For non-payment after 30-day grace period
- For violation of these terms
- With 30 days notice for convenience
8. Contact Information
For questions about these Terms of Service, please contact us:
Response time: < 3 hours
9. Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email 30 days before taking effect. Continued use of our services after changes constitutes acceptance of the modified terms.