Refund Policy

Our Refund Policy

30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee on all AzureInfra.email services. If you're not completely satisfied with your cold email infrastructure service within 30 days of your initial purchase, we will provide a full refund of your first month's payment.

Guarantee Period: 30 calendar days from your initial service activation date.

What's Covered

First Month Payment: Full refund of your initial monthly subscription fee
Setup Fees: Any one-time setup or configuration fees (if applicable)
Domain Costs: Domain registration fees paid through our service
All Service Features: Including dedicated IPs, SPF/DKIM setup, and support

How to Request a Refund

1
Contact Support: Email us at support@azureinfra.email with the subject line "Refund Request"
2
Provide Details: Include your account email, service start date, and reason for refund (optional)
3
Confirmation: We'll confirm your refund request within 24 hours
4
Processing: Refund will be processed to your original payment method within 3-5 business days

Important Notes

Service Continuity: After requesting a refund, your service will continue until the end of your current billing period to ensure no disruption to your campaigns.

Data Retention: All emails sent and data created during your service period remain yours. We don't delete your email contacts or campaign data upon refund.

No Questions Policy: While we appreciate feedback, you don't need to provide a detailed explanation for your refund request. Your satisfaction is our priority.

Refund Processing Time

Credit Card Payments

3-5 business days to appear on your statement

PayPal Payments

1-2 business days to appear in your PayPal account

Contact Information

Email Support

support@azureinfra.email

Response Time

< 3 hours average response time

Quick Summary